CUSTOMER CARE
Refund & Replacement Policy
We stand behind every piece we ship. If something isn't right, we'll make it right.
01 — When We Refund or Replace
We will issue a full refund or send a free replacement if your order meets any of the following conditions:
✓ Accepted
- Product arrives physically damaged
- Manufacturing defect in the card
- NFC chip not working upon arrival
- Wrong product received
- Product significantly differs from order
✕ Not Accepted
- Customer submitted wrong details
- Change of mind after production
- Request after 48-hour window
- Product used or mishandled
02 — How to Submit a Request
You must contact us within 48 hours of receiving your order. Requests submitted after this window may not be eligible.
1
Document the Issue
Take clear photos or a short video showing the damage or defect clearly.
2
Contact Us Within 48 Hours
Reach us via Instagram DM, WhatsApp, or TikTok.
3
Include Your Order Details
Provide your name, order reference, and the photos or video of the issue.
4
We'll Review & Respond
Our team will review your claim and get back to you within 1–2 business days.
03 — Refund Processing
Once your request is reviewed and approved:
Online Payments
Refunded to your original payment method within 4–7 business days.
Cash on Delivery Orders
You will receive a free replacement shipment at no additional cost.